Course Information

Introduction

This five-day course teaches how to define, measure, and manage KPIs that support business decisions. You will learn to choose the right metrics, write unambiguous calculation rules, and produce reports that drive action. The program uses practical templates and hands-on exercises tied to real problems. It is designed so participants can apply the work immediately in their teams.

Objectives

Objectives
Define KPIs that align with organisational strategy, business objectives, and critical success factors.
Develop clear KPI definitions, calculation methods, targets, and reporting frequencies to ensure consistent measurement.
Collect, validate, and analyse performance data to identify trends, variances, and improvement opportunities.
Design KPI dashboards and performance reports that support timely operational and strategic decision-making.
Establish KPI governance processes, including ownership, review cycles, and continuous performance improvement.

Who Should Attend?

Who Should Attend
Business analysts responsible for performance measurement and reporting.
Department managers and team leaders responsible for achieving operational targets.
Performance management and strategy professionals developing organisational scorecards.
Project managers and PMO professionals monitoring project and portfolio performance.
Finance, operations, HR, sales, and marketing managers responsible for defining, monitoring, and improving business performance through KPIs.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.